Shipping information

What Delivery Options Are Available?

Delivery service : available for all online orders.

In-store collection : pick up at our store in Mira Place

 

When Will My Order Be Delivered?

2 to 3 working days after order confirmation

 

When Will My Order Be Ready For Collection?

You can pick up your order as soon as you have received your order confirmation

 

Will I Be Charged A Delivery Fee?

Free delivery for all orders above 880HKD

All orders below 880HKD will be charged a delivery fee based on product weight and dimension.

 

Can I track my order ?

All orders have a tracking number

 

Can I Return Or Exchange An Item?

Ordered items can be returned or exchanged within 15 days of receipt. 

All items can be returned except home fragrances products (scented candle, soap, home fragrance, pillow mist, scented bouquet and refill for scented bouquet)

Products must be in SELLABLE CONDITION, with the original packaging, labels and unwashed.

How can I do a return ?

  • Send an email to infohk@blancdesvosges.com  or call +85225212738  
  • Send your parcel to Mira Store with your invoice and order number or bring directly your product to Mira Store. 
  • Once your parcel has been received you will get the refund on the credit card used to do the purchase